Refund policy
At The Manly Habitat, our return policies vary depending on the different partnerships and products we offer. Below are the general guidelines that apply:
Product-Specific Policies: Each product may have a unique return policy based on our partnership agreements. Please refer to the product page or contact our customer service for specific return information.
FM FURNITURE RETURN POLICY - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales01@fm-furniture.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales01@fm-furniture.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance and discontinued products or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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R.O.C.K.S. RETRUN POLCIY - MONEY BACK GUARANTEE - R.O.C.K.S. Chilling Stones, Whiskey Glasses, and Accessories are a great choice for a whiskey gift or to celebrate an occasion, the chilling rocks are stunning ! However, R.O.C.K.S. is backed by a 100% guarantee that you are fully satisfied with your product or receive your money back.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and still wrapped.
If the item is damaged, the box dented or the product has a defect, we will cover the return free of charge. However, if there is no product issue, the customer will be responsible for covering the shipping fee for the return.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rockscs.com.
VINTAGE GENTELMAN RETRUNRS - WE KNOW PURCHASING ONLINE CAN FEEL RISKY AND YOU’RE SOMETIMES UNCERTAIN IF YOU’LL LIKE YOUR PURCHASE. THAT’S WHY WE HAVE A FAIR AND GENEROUS RETURN POLICY. OUR POLICY LASTS 30 DAY. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CAN’T OFFER YOU A REFUND OR EXCHANGE.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT WHEN IT ARRIVED TO US. THE SAME OR SIMILAR PACKAGING SHOULD BE USED WHEN THE ITEMS IS SENT BACK. PERSONALIZED AND MONOGRAMMED PRODUCTS ARE EXCLUDED FROM RETURNS UNLESS THERE IS A DEFECT OR DAMAGE TO THE PRODUCT. KNIVES REQUIRE PROPER CARE AND CAN ONLY BE RETURNED IF UNUSED AND IN ORIGINAL CONDITION.
TO COMPLETE YOUR RETURN OR EXCHANGE, PLEASE CLICK THE LINK BELOW TO USE OUR EASY RETURN/EXCHANGE SYSTEM:
HTTPS://THE-VINTAGE-GENTLEMEN.MYSHOPIFY.COM/APPS/REDO/RETURNS-PORTAL
IF YOU HAVE ANY TROUBLE PROCESSING YOUR RETURN OR EXCHANGE PLEASE EMAIL US AT SUPPORT@THEVINTAGEGENTLEMEN.COM WITH YOUR ORDER NUMBER.
REFUNDS (IF APPLICABLE) - ONCE YOUR RETURN IS RECEIVED, WITHIN 2-3 BUSINESS DAYS WE WILL SEND YOU AN EMAIL TO NOTIFY YOU WITH A CONFIRMATION OF THE REFUND BEING PROCESSED, OR EITHER A REJECTION IF THE RETURN DOES NOT MEET OUR POLICY AFTER BEING INSPECTED.
IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS DEPENDING ON YOUR BANK.
LATE OR MISSING REFUNDS (IF APPLICABLE) - IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT, CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT SUPPORT@THEVINTAGEGENTLEMEN.COM
RETURNS/EXCHANGES (EXCLUSIVELY OR RINGS) - FOR EXCHANGES RELATED TO RINGS, WE ALLOW FOR ONE FREE RESIZING OR EXCHANGE FOR A DIFFERENT STYLE WITHIN THE 30-DAY TIMEFRAME AFTER DELIVERY. ANY ADDITIONAL EXCHANGES OR RESIZING REQUESTS ARE SUBJECT TO A $30 FEE.
Process Your Exchange With the Link Below:
HTTPS://THE-VINTAGE-GENTLEMEN.MYSHOPIFY.COM/APPS/REDO/RETURNS-PORTAL
We accept returns on rings within 30 days after delivery. Rings must not be damaged and in original condition to be eligible for a full refund.
IF YOUR RING BECOMES DAMAGED OR BROKEN, WE OFFER A $50 REPAIR OR REPLACEMENT FEE.
EXCHANGES (ALL PRODUCTS OTHER THAN RINGS) WE OFFER FREE EXCHANGES WITHIN THE 30 DAYS AFTER DELIVERY ON ANY ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT SUPPORT@THEVINTAGEGENTLEMEN.COM AND SEND YOUR ITEM TO:
408 MARSHALL CIRCLE ST. AUGUSTINE, FL 32086
Process Your Exchange Below:
HTTPS://THE-VINTAGE-GENTLEMEN.MYSHOPIFY.COM/APPS/REDO/RETURNS-PORTAL
Gift Returns
IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU.
IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A REFUND TO THE GIFT GIVER AND HE WILL FIND OUT ABOUT YOUR RETURN.
SHIPPING INSTITUTIONS - IF YOU CHOOSE TO NOT USE OUR AUTOMATED RETURN AND EXCHANGE PROCESS LISTED IN THE LINKS ABOVE, PLEASE EMAIL US AT SUPPORT@THEVINTAGEGENTLEMEN.COM WITH YOUR ORDER NUMBER.
YOU CAN ALSO MAIL DIRECTLY TO:
408 MARSHALL CIRCLE ST. AUGUSTINE, FL 32086
ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.
SOOTHI RETURN POLICY - Leather Journals with our partnership from Soothi. If you are not satisfied with your order from Soothi for any reason, return it within 30 of your purchase for a full refund (SHIPPING EXCLUDED)
Soothi will gladly accept original, undamaged items for return or exchange. Please return the product, in its original packaging and shipping materials, along with a copy of your invoice.
***PLEASE NOTE: final sales custom or personalized items, and international orders are excluded from returns or exchanges.
To get a return started, follow these steps:
- Email us at Hello@soothi.com with the following:
- Order Number
- Product you want to return or exchange
- Reason for Return or Exchange
- We will email you a return label (at no cost to you)
- Print the return label and attach it to the return package
- Drop-off the package at you local USPS store or leave it in your mailbox
- Once we have received the item back we will issue a refund
PLEASE NOTE: We are not responsible for lost and/or damaged return shipments.
SHIP RETURNS TO: Soothi | 2744 E. 11 Street, Unit D4, Oakland, CA 94601
Soothi will gladly accept unopened, unused merchandise for return or exchange. Once your return is received and inspected, we’ll issue you a refund or exchange in the amount of your original purchase price. Once your return is processed, you will be credited the price of the products less original shipping and handling costs. Shipping costs are non-refundable, unless the return was a result of our error.
Personalized, customized, sale, discontinued, sample or promotional merchandise is non-returnable. Refunds will always be issued to the same account to which they were charged and will be processed within 30 days of receipt of your return. You will receive an email confirmation when your return is processed.
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WINE SAVANT RETURN POLICY - The Manly Habitat is dedicated to offering unique products to our customers. That is why we partnered with The Wine Savant. We offer our customers the finest selection decanters, and accessories. Please note the following important points regarding our return policy with The Wine Savant:
All Sales Are Final with The Wine Savant: We do not accept returns or exchanges. Once a purchase is made, it is considered final. No refunds.
While The Wine Savant does not accept returns at this time, we stand by the quality of our products. If you receive a product that is damaged or defective upon arrival, please contact our customer service immediately for assistance team@themanlyhabitat.com or call (762) 400-0701.
By purchasing from The Wine Savant, you acknowledge and agree to this return policy.
Please contact The Wine Savant directly for any additional information.
With our other partnerships, unless otherwise stated on the product page, items can be returned within 30 days of receipt.
If exchanges are available, they will be handled by the specific partnership return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@themanlyhabitat.com. or cal (762) 400-0701
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@themanlyhabitat.com.